Miss, I didn't dare to ask for your name, but you really brightened this rainy day. To all the staff members who were working that night, I have worked for a couple of years in restaurants, and let me tell you that, at first glance, you form a fantastic team.
This is not the best food we ever had. After all, this is a fast food joint, but food was pretty good and the portions enormous. I had the carnival burrito and my girlfriend eat some kind of rice and beans salad. Food was tasty and did the job.
Very dissatisfied with the service that I've received tonight. I arrived around 9:20 and asked for extra pinto beans for my bowl. There was literally barely a scoop left and they clearly weren't fresh. what was there was thick and solidifying. I asked if I could have fresh ones because what was provided was absolutely DISGUSTING and there wasn't even a full scoop, let alone enough for extra. I was denied 3 times.. I was assured they were completely out for the night and that the restaurant ran out..Chipotle closes at 10 pm everyday. When I made it very clear I wasn't going to accept their answer finally one girl rudely snapped that if I really wanted pinto beans it would be over 20 minutes to cook them and that they'd be closed by then they wouldn't have time to make them. Mind you they close at ten. I explained I had no problem waiting 20 minutes and ordering food by 9:40 well before closing time at 10pm. I could clearly hear someone out back loudly say"this is bullshit"..They finally made a batch of pinto beans. Didn't even take 20 minutes either. I've never had an issue with this location before but the workers tonight were extremely rude and discouraging even though I was very polite and patient with them. If you close at 10pm don't close down shop at 9:20. It's extremely annoying to get sass and attitude because of lack of preparation on their end. If you see you have less than one scoop of pinto beans that have been sitting out for god knows how long wouldn't it be common sense to make more instead of trying to skimp the customer out of food and serve them an inferior product? Multiple people were still just getting there to order someone walked out because they were told there weren't any pinto beans and weren't told they were making more. Very very disappointed with the subpar service today. I just wanted to grab dinner on my way home from work not deal with nasty teenager attitudes brought on by their own negligence.
I don't usually comment on my restaurants experiences, but with the service we received that night, I didn't have any choice. I've eaten in all sort of restaurants, and I must say that this was by far one of the best service i had ever experienced. Staff was very considerate and happy to help us to make our choice. As it was out first visit in a Chipotle, the person who took our order even offered me to taste the two dishes for which I was hesitant. A really good move as my first choice was the less interesting.
August 16 2016. After a not so good day of vacations, we got rain for our stop in Portland and had to take a cheap room on Brighton. We decided to cross the street for a late dinner with no expectation. What happened next made our day.
Really disappointed in our dinner tonight. Paid almost $4.00 for a half filled small container of queso dip. And our burritos were carelessly slapped together. Usually we have great experiences and love Chipoltle but maybe the customer service is droping on the priority list.
Friendly service. Ample parking. Good food. Reasonable prices. Can be crowded during lunch time with 20 minute wait and no seating.
They serve tiny portions where you have to ask for more and they charge you extra. They're careless when making it and rude. Awful location.
Chipotle Mexican Grill is a US Restaurant based in Westbrook, Maine. Chipotle Mexican Grill is located at 11 Main St, Westbrook, ME 04092, USA.
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