I could not imagine any of my employees or my self speaking the way this women Terry spoke to me at this place. My sister rents a storage with them and she has recently become homeless with 3 kids. She is running about 12 days behind on her payment She is well aware she can not get in her unit till it is paid. She spoke to I believe is owner a few days prior to this to ask if she could get her birth certificate out so she could get a ID to cash her check and pay them. The women was very kind and understanding and said yes.We called to let them know we were on our way today to come so we can get her birth certificate The women working Terry was immediately rude and said you pay your bill I'm not letting you in I explained very nicely the situation she began to get hostel and loud and began screaming would not even listen to what the owner said was OK. I have contacted MSSA and this is not the 1st complaint about this facility :( My opinion to the owners GET NEW A EMPLOYEE! Because Her behavior is bad for your business. I just would like to add that I had a friend call to resolve this since Teri was so out of control and a women name Janet the one I spoke to first thinking she was nice I was wrong she is just as rude as the other and still no resolution We are Tenants trying to pay a bill and they are now giving the run around! In my opinion they are trying to let it go to auction so they can snoop through peoples belongs and take what they want...But We will have the police escort us to pay and Please remember we are not the only people who have a similar issue with them They have very nasty employees all 3 of them Teri,Janet,Chris :(
The management is rude, if you are 30-45 days behind in rent you recieve threatening emails where they tell you your items will be put up for auction. They seem to have an attitude that would align with them being the only game in town. I swapped bank accounts due to moving, and didn't put them on auto pay and ever since I have been treated like a second ate citizen - despite paying all late fees for my neglagence. They also have odd weekend hours (short), doors that don't easily open or shut, dim light in interior hallways (I checked them out even though I have an outside unit) and told me I needed to put down pallets in case water got inside my unit. Nice Look elswhere, there is a brand new facility within a couple of miles, American Self Storage and many more in he area who would appreciate your business I am sure.
This place is not good at all!!! The lady at the office was a rude dick!!! The units are really drafty and rain and snow can find its way inside!!! Renter beware!!!
Pros: reasonable prices, great staff, safe facilities.
They are so understanding and kind. I'm so glad I didn't go with another storage company
Cons: no 24hr access
Management and staff are all very nice. It's got decent accommodations and access, for what its worth you're getting your needs met. Would I recommend this place most definitely.
Acorn Self Services Storage is a US Storage based in Westbrook, Maine. Acorn Self Services Storage is located at 201 Larrabee Rd, Westbrook, ME 04092, USA.
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